Fees and Conditions

In addition to the time we spend together during our therapy sessions, your fees cover a range of important aspects that ensure you receive the best care and support. Here’s what you are getting for your investment:

• Clinical and Administrative Work:  Beyond our session time, I dedicate time to writing thorough clinical notes, scoring  and interpreting any assessments, and creating personalised resources that support your progress. Where necessary, I also write letters to other healthcare professionals, such as your GP, to ensure continuity of care.
• Practice Management Software (Halaxy):   Your fees also support the use of Halaxy, a professional healthcare management system that securely handles appointment scheduling, automated reminders, invoicing, and encrypted client payments. This ensures a smoother experience for you, from receiving timely appointment confirmations and reminders, to accessing invoices or updates. 
• Telehealth Infrastructure:   When we meet online, your fees maintaining a secure and professional online platform. This includes software subscriptions for video conferencing, secure data storage, and technology support to ensure smooth and private sessions. This infrastructure allows us to meet remotely while still ensuring confidentiality and a high standard of care.
• Room Hire:    For clients attending in-person sessions, part of your fee contributes to the hire of a comfortable, private, and professional counselling space. This ensures that your sessions take place in a calm, welcoming environment designed to support your wellbeing and therapeutic progress.
• Insurance and Professional Registration: As a Registered Clinical Counsellor with PACFA (Psychotherapy and Counselling Federation of Australia), I maintain the necessary insurances (e.g., professional indemnity insurance) and meet the registration requirements to legally and ethically provide my services. This helps safeguard both you and me throughout the therapeutic process.
• Ongoing Training, Supervision, and Experience:   Your care is supported by a solid academic foundation and a strong commitment to ongoing learning. I hold completed degrees in Psychology, Biblical Studies, and a Master of Counselling, and I am currently undertaking an Honours degree in Psychology to further deepen my understanding of the human experience. This continued investment ensures that the support I offer remains evidence-based, ethically grounded, and aligned with current best practices. I welcome and work respectfully with clients from all backgrounds, spiritual, secular, or otherwise, and therapy is always guided by your individual needs and values. In addition, I meet all PACFA requirements for clinical supervision and professional development, which includes regular paid supervision, specialised training, and conference participation. These are essential investments that enable me to provide informed, reflective, and high-quality care. By covering these costs, I am able to offer you high-quality, ethical, and effective telehealth and in-clinic counselling that helps you achieve your personal goals.